How To Order

Online:

The preferred method to order is using our online shop. If however you cannot find exactly what you want, or have a specific enquiry, there are more methods you may find useful.

Direct call orders

Call us (+30 24670 24004) to place your orders and arrange payment and how you want to receive the goods.

• cash on delivery (available only in Greece),
• payment in advance in our bank accounts in ALPHA BANK or EUROBANK.
• For special orders 20% prepayment is required in our bank accounts and the other 80% can be paid cash on delivery or deposit in a bank.

Purchase

When placing an order, the agreement of purchase is reached when your payment has been transferred.

Credit Card payment:

Furhome.gr handles secure phone call payments in collaboration with EUROBANK.

Card payment is a safe method of payment for you as a customer.

PAYPAL :  You can pay to our paypal account :          info@furhome.gr

Payment by Bank wire :

If you don't like to use a credit card you may transfer the money direct to our bank account.

You have to pay the complete amount in 5 days or you order will be discarded. Always state your order number when paying. We will send the products as soon as your payment is received.

PAYMENTS IN USD :     You can transfer the ammount in the following Official bank account in USD

EUROBANK,

KASTORIA BRANCH -197-

KIKNON AVENUE 4, 52100 KASTORIA, GR

BENEFICIARY : KATSANOS NIKOLAOS (FUR HOME)

SWIFT : ERBKGRAAXXXX

ACCOUNT : 0026.0197.89.1200025254

IBAN : GR6802601970000891200025254

PAYMENTS IN EURO: You can transfer the ammount in the  following Official bank account in EURO: 

EUROBANK,
KASTORIA BRANCH -197- ,
KIKNON AVENUE 4 ,52100 KASTORIA,
SWIFT : ERBKGRAAXXXX
BENEFICIARY : KATSANOS NIKOLAOS ( FUR HOME )
ACCOUNT : 0026.0197.82.0200434305 EURO
IBAN : GR0802601970000820200434305

ALPHA BANK
KASTORIA BRANCH – 850 –
11 NOEMBRIOU STR. 9, 52100 KASTORIA
SWIFT: CRBAGRAAXXX
BENEFICIARY : KATSANOS NIKOLAOS (FUR HOME )
ACCOUNT: 850 00 2320 000970 EURO
IBAN : GR36 0140 8500 8500 0232 0000970

Prices

All prices, include VAT.
24% VAT is applied on sales in all EU countries.
For non EU countries please contact our offices.

If you are citizen out of European Community , and the delivery address is also out of the Europen Community

Our automatic system will not charge you VAT in the prices

Shipping

Shipping costs:

Greece: No shipping cost if your order value is more than 300.00 €, VAT included.
If your order value is less than 300.00 € delivery cost is 12.00 €

European Community:

Rest of world: For the rest of the world please contact our offices.

Delivery-time:

Normal delivery-time is 1-5 working-days within the EU and 2-10 working-days to other parts of the world.

Warranty

You have warranty on all products bought from us. The warranty is applicable for 1 year from the date you receive your products.

If the customer refers to the warranty and it is judged that the damage depends on bad handling by the customer the customer will pay the costs of any reparation. Our expert staff will in the first place determine the cause of the damage. The customer pays all shipping costs in case of warranty reparations.

10 days purchase on approval / Satisfied customer warranty

As a Fur Home shopper you have 10 days purchase on approval. You may return any of the products you bought from us within 10 days and get your money back. The products have to be in unaltered condition and should not have been used. You have to package them the same way as it was when you received them. Read more on return below. The customer pays for the shipping costs in both directions. 10 days purchase on approval only applies to shipments within the EU. The 10 days purchase on approval does not apply to companies.

The right to exchange goods if you are not satisfied

You have the right to change the products you bought if you are not satisfied with your purchase. Please contact our customer service department and they will help you with your change. The products have to be in the same condition as when you bought it and they should have not been used. The customer is responsible for both costs of shipping; that is onward and return shipping. The right to exchange goods if not satisfied applies only to deliveries made within the EU.

Return

When sending back a product you first have to contact Fur Home to get a return dispatch note. It is your responsibility that the product arrives in an undamaged condition. Make sure that the carpet is well packed. The return is not completed until we have received and examined the returned goods. When a return is completed the same card you used for the purchase will be credited.

If we receive products without the proper return dispatch note the goods will be sent back at the customer's expense.

Error on delivery

If something is wrong with your delivery, or if you receive the wrong product, a damaged product or the wrong number of products, please contact customer service immediately. The error has to be reported no later than two days after the goods have been received, reports received later will not be taken into consideration.

Transportation damages

Visible damage to the goods shall be reported directly to the courier when receiving the package. Hidden damages from transportation have to be reported to the courier company as soon as they are discovered.