There is warranty on all of our products. The warranty is applicable for 1 year, starting from the date you receive your product.
In case referral is made to the warranty, and is later judged that the damage depends on bad handling by the customer, the customer will pay the costs of any repair. Our experts will determine the cause of the damage. The customer pays all shipping costs in case of warranty repairs.
In order to exert these legal rights, the buyer must send a registered letter with acknowledgment of receipt to inform that he/she wants to benefit from the warranty/servicing. Then, he/she shall follow the instructions communicated by Fur Home.
As a Fur Home shopper you have 7 days purchase on approval. You may return any of the products you bought from us within 7 days and get a full refund. The products have to be in unaltered condition and must not be used. The products have to be packaged in their original form when you received them. Read more on returns below. The customer pays for the shipping costs in both directions. 7 days purchase on approval only applies to shipments within the EU. The 7 days purchase on approval does not apply to companies.
You have the right to change the products you bought if you are not satisfied with your purchase. Please contact our customer service department and you will be guided with your change. The products have to be in the same condition as when they were bought, and they must not be used. The customer is responsible for both costs of shipping; that is, onward and return shipping. The right to exchange goods, if not satisfied, applies only to deliveries within the EU.
If you wish to return a product, you have to contact Fur Home first to get a return dispatch note. It is your responsibility to ensure that the product will be returned undamaged. Make sure that the carpet is well packed. The return is not complete until we have received and examined the returned goods. When a return is complete, the card you used for the purchase will be credited.
In case we receive products without the proper return dispatch note, they will be sent back at the customer's expense.
It is now a good time to mention that cowhide is a natural product. Certain marks and minor imperfections are normal with leather products. The tanning process is complicated and the hair-on-hide method is extremely difficult to get 100% right. We aim to eliminate all the obvious problems and make our cowhides as aesthetically pleasing as possible.
One more thing that makes the our cowhides stand out, compared to other countries, is the skill with which each cowhide is tweaked and reinforced. Each hide is checked by a trained leather technician. The leather technicians know how to reinforce areas weakened during the tanning process and repair these minor imperfections so that the cowhide rug lasts for a long time, with no visible signs of repair.
Here is an example to show how a small cut was repaired and reinforced in order to be made as strong as the rest of the hide. This is not visible at all from the front on the hairy side of the hide. This is not a fault.
After stitching made with a strong nylon thread, a mixture of leather fibers and glue or a thin strip of leather is placed over the repaired area and is hammered until flat. Once dry, this is a very effective method of strengthening what could otherwise have been a problem area. This is an acceptable repair and is often used around the branded area on the rump.
We can GUARANTEE for the top quality of our entire product line.
If you can find this quality at a better price, we give you the difference* (see terms & contitions)
We'd love to hear from you. We strive to understand and satisfy your needs better.
Give us a call for a personal quote.
You can be the owner of a FUR HOME rug, no matter where you are located.
Please note: we deliver to the carrier within 1-3 weeks.